• home
  • general terms and conditions of sales  


The conditions hereunder have been agreed between

On the one hand, Iper Express Services Ltd organized and existing under the laws of the Republic of Mauritius and having its registered office at

41 Stanley Avenue – Quatre Bornes – Republic of Mauritius - Tél : (230) 464 2973-Fax : (230) 454 6870  email: iperexpress@gmail.com,

 Proprietor of the e-commerce ‘ShoppingfromMauritius.com’

On the other hand, Persons wishing to purchase online through the website ‘Shoppingfrommauritius.com’ hereinafter called the ‘User’.

The parties agree that the terms and conditions of this agreement at the date of purchase shall supersede the terms and conditions of sales between the parties entered into prior to the effective date of this agreement. Should any dispute arise under any provision of this agreement, the parties hereto specifically agree that this agreement shall in all respects inclusive of but not limited to the interpretation and implementation thereof, be subject to the laws of the Republic of Mauritius.

This agreement defines the terms and conditions of sales between Iper Express Services Ltd and the ‘User’ for the orders, after sales service if applicable, forwarding and delivery. This agreement is applicable only for Individuals (Physical persons) and excludes the traders and enterprises.

The terms and conditions of this agreement have been presented in English or French.

‘Shoppingfrommauritius.com’ is a retailer and does not the ability to sell in huge quantities the proposed items. The users who wish to purchase products as wholesalers must contact via the section ‘Gifts for Enterprises’, the commercial Section of Iper Express Services Ltd to establish a pro-forma Invoice.

Orders: all users have the possibility to do online shopping from the edited catalogue on the internet. The User must be of legal age to form a binding contract and must clearly be identified by entering User’s code and password.

No order will be processed without the creation of the User’s file. It is understood that the User has accepted the price and description of the available products in ‘shoppingfrommauritius.com’ at the time of purchase when orders are sent by User.

Depending on your preferences submitted during the creation or consultation of your account, you might receive promotional offers or emails from ‘shoppingfrommauritius.com’. If you wish to unsubscribe at any moment in time, you can do so through the section ‘My account’ in ‘Personal Information’.

Final Validation and Payment: upon final validation, the sales contract between Iper Express Services Ltd and the User is valid.

Iper Express Services Ltd will ensure the completion of the received orders on the web site while stocks are available.
In case that an article is not available to complete the order, Iper Express Services Ltd will inform the User and reserves the right to send the order partially without modifying the shipping charges for the User. The User will receive a bank cheque or telegraphic transfer or a credit note for the outstanding items.

Follow up of order can be done by email through the commercial section of Iper Express Services Ltd.

Payment online: Secured online payments for orders will only be done by bank card - Visa, Mastercard or American Express.

The currency used for our website in French is Euro and Great Britain Pound (GBP) for web site in English.

Shipping: the shipment is done through express mail service or by post.

Duties and taxes are the User’s responsibility. If shipment is refused because of taxes and duties, the User will be liable for any costs incurred by Iper Express Services Ltd. Shipping Charges charged by Iper Express Services Ltd do NOT include duties and taxes. Please check local custom authorities for the current rates.

Iper Express Services Ltd will ensure that upon reception of the order, delivery will be done as soon as possible. The delivery lead times mentioned on the website have been given as an indication of the shipment and all possible delays that may happen do not give the right to the User to cancel the order, to refuse reception or to claim any damages.

The total fixed charge is calculated automatically and proportionally to the order. It includes the fixed charge, packing cost, cost related to weight and volume of the order.

The shipping costs for enterprises and traders are quoted on a case to case basis as per request.

In case that the parcel is delivered in a poor or damaged state at the time of delivery, the User should set forth the usual caution and verify the contents if in good order and condition.

The User will be informed accordingly for the shipment details. No refund will be done in case that the package has not been claimed by User. 

Iper Express Services Ltd is discharged of delivery obligation for all cases of accident or ‘force majeure’. As an indication, strikes, floods, fires and cyclones are cases of ‘force majeure’.
The transfer of ownership of delivered or to be delivered products is suspended until total payment of the order by the User has been validated.
Pricing: The prices indicated on the website are valid and net prices at the time of order and applicable while stock is available.
All prices indicated are in € for website in French and £ (GBP) for website in English.
Iper Express Services Ltd reserves the right to modify the prices at every instant.
The User agrees to pay the indicated prices in force on the website at the time of order. The term of payment of the order is advance payment by bank card when the order is placed with Iper Express Services Ltd.

Exchange or Return Items: The products to be returned or exchanged must be in their original state and complete (Packaging, accessories, notice etc…) and accompanied with the Invoice. 

The right to return does NOT apply to any audio and video recordings unsealed by the client.

The request for an exchange or return should be done not later than 10 days as from the receipt of the package.

The return shipping cost will be borne by the User. If the new order is higher than the amount paid for the returned or exchanged item, the User will pay through the website the outstanding amount. In the contrary, if the amount paid is less than the new order, the User may receive a cheque or telegraphic transfer or a credit note will be issued in favour of the User.

Guarantee: The guarantee is offered by the manufacturers. Besides these guarantee, Iper Express Services Ltd do not give any other guarantee.

The User will not be able to claim anything after a period of 30days as from date of delivery for unclaimed deliveries.

Signature and Validation: The final validation of the order by the User by giving bank card details on line constitutes a proof of order.  

If a card number has been used fraudulently by someone else, the User is invited to contact immediately the Commercial Section of Iper Express Services Ltd. 

Our responsibility: Iper Express Services Ltd will ensure to the best of its ability to describe fully the proposed products ‘as is where is’ on the website online and to deliver as quick as possible.

Iper Express Services Ltd cannot be held responsible in case they cannot execute their obligations due to unforeseeable and insuperable external factors or in case of ‘force majeure’.

Iper Express Services Ltd cannot be held responsible for any inconveniences or inherent damages in using the internet network (breach of service, external intrusion, presence of viruses etc…).

Data: Iper Express Services Ltd reserves the right to collect data from the User. The data is necessary to consider the requests of the User and eventually communicate with the User. This will also allow the User to be informed of ant promotions, new products etc…

Iper Express Services Ltd ensures the confidentiality and the security of given data.

Iper Express Services do not save in its data bank any Bank Card details as the payment transaction will be done on the bank website which utilizes secured payment SSL (Secure Socket Layer) system. 
Protection of Personal Data: All given data is used to process orders. The User is given an access by the Commercial Section to his/her personal data on the website and has the liberty to consult, modify and cancel any data communicated.  
Intellectual Property:  All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Iper Express Services Ltd or its content suppliers and protected by the Mauritian and international copyright laws.

In any case, documents from the site ’shoppinginmauritius.com’ cannot be copied, reproduced, downloaded, posted, transmitted or distributed in any manner. The downloading of one copy is possible for personal use only and NOT for commercial use. The User agrees not to modify the contents.

The User having a personal website who wishes to put a link to the home page of the website ‘shoppinginmauritius.com’ must request authorization from Iper Express Services Ltd.

Duration: the terms and conditions are valid for the duration of the transaction with the User.

Conservation and Archiving of the transactions: the conservation and archiving of data is done in a trustworthy and durable support and well secured.

Applicable Law: the terms and conditions of this agreement are subject to Mauritian Laws. The parties hereto specifically agree that this agreement shall in all respects inclusive of but not limited to the interpretation and implementation thereof, be subject to the laws of the country of the defendant i.e. Iper Express Services Ltd.

You declare having read and accepted all the general terms and conditions before confirming your order.

Updated 19th November 2009